Research has shown that it costs five times more to attract a new customer than it does to retain a current one. With that kind of money at stake, it makes sense to make a low-cost investment in a customer survey consultant. Customer surveying is vital to good business because of the valuable feedback they provide from the actual product or service users. Using a customer surveying consultant companies identify and fix problems before customers decide to take their business elsewhere. Here at Elite Call our agents conduct customer surveying services for both market research and customer satisfaction.
Market Research Surveys
Today many companies are turning to agents specializing in marketing research surveying services to better understand the consumers in their market, their decision-making process and the points at which their behavior can be influenced or changed. Here at Elite Call each consultant or agent can use market research surveys to help businesses:
- Identify unmet marketing needs
- Understand consumer behavior and motivation
- Determine optimal product marketing
- Maximize market brand performance
- Enhance shopping or service experience
- Refine communication and market promotion strategies
- Gauge interest in new products and services
Our market research agents here at Elite Call are renowned for their professionalism, responsiveness, technical expertise, and insightful analysis. By using market research services, agents can provide our clients, and their survey participants, with an enjoyable survey experience, with attention to the details necessary to achieve high quality feedback. This research process starts and ends with a direct contact project manager consultant, readily reachable by phone and email. The managing consultant understands the importance of quick response times and can provide the level of support required for top quality marketing survey services.
Customer Satisfaction Surveys
Customer satisfaction surveying services are used to develop customer loyalty and increase long-term profitability. Customer satisfaction services are essential for any company that is committed to customer retention. A consultant here at Elite Call can use customer satisfaction surveys to measure:
- Overall satisfaction
- Product-specific satisfaction
- Timeliness of delivery services
- Customer service satisfaction
- Interest in new products and services
Our friendly agents are individually trained for each survey they are assigned to. Agents carefully listen to and note all comments and concerns of your customers and the consultant delivers the results directly to you. The goal of every consultant and agent is to help compose a highly relevant survey instrument that will yield sound and valid conclusions while achieving the maximum survey response rate possible.
Discover for yourself the Elite Call difference, simply call us today at 888-789-5999.